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Shipping Policy

Order Fulfillment

Orders are fulfilled Monday through Friday, excluding US holidays. All orders are processed as they are received. Orders placed on the weekends or holidays will process and ship when regular business hours resume.  

Orders that have been assigned a tracking number cannot be changed. If you have questions, please email orders@biopureus.com.  

Free Shipping

US Domestic orders over $99 and international orders over $150 qualify for free standard shipping.

Wholesale orders over $499 (domestic and international) qualify for free standard shipping. 

We do not offer express shipping as a free shipping option.

Shipping Options – US Domestic Orders

Shipping Method Estimated Shipping Time
FedEx 2-Day 2 business days by 4:30 pm to businesses and 7 pm to residents. Alaska and Hawaii require 3 days. No weekend delivery.
FedEx Standard Overnight Next-business-day delivery by 4:30 p.m. to U.S. businesses and by 8 p.m. to residences. No weekend delivery.
Free Shipping Up to 10 business days for the lower 48 states. Expect longer times outside the contiguous 48.

Additional Shipping Information

Residential and remote/rural locations may take additional time for delivery. Overnight deliveries may arrive as late as 8 pm in remote areas.

Estimated shipping timelines begin once the order has shipped and do not include delays in fulfillment due to weekends or holidays. For example, it will take up to two business days after an order ships to arrive when you select 2-Day Shipping.

Estimated shipping timelines are estimations only. Inclement weather and other unforeseen circumstances may affect shipping times.

BioPure is not responsible for delays in delivery due to these circumstances or carrier errors.

Orders qualifying for free shipping are shipped via standard, non-express shipping.

Shipping FAQ

Q: I placed my order on Friday. When will it ship?

A: Your order will process and ship on Monday, excluding US holidays.

Q: I selected 2-Day Shipping. When will my order arrive?

A: Your order will arrive two days after it ships from our warehouse. Please note that all orders will process on the next business day except for weekends and US holidays. Orders placed on weekends or holidays will process and ship when regular business hours resume.

Q: How are shipping charges calculated?

A: Shipping fees are calculated by FedEx using weight, dimensions, and destination. No additional costs are added to this fee.

Q: Does BioPure offer free shipping?

A: Orders that meet the following thresholds qualify for free shipping: 

  • Retail US Domestic orders over $99 and international orders over $150 qualify for free standard shipping. 
  • Wholesale orders over $499 qualify for free standard shipping. 

We do not offer express shipping as a free shipping option.

International Shipping policies

All International orders are shipped via FedEx International and charged postage costs calculated by weight, dimensions, and destination. We accept US currency only. Our prices do not include taxes and tariffs. All prices are listed in USD.

Please allow a minimum of 10 business days for your package to arrive. This time frame is subject to Customs review process, which may add additional days.

Additional International Shipping Information

Customers outside of the United States may be subject to customs fees and/or import duties and taxes levied once a shipment reaches your country. Additional charges for customs clearance the purchaser's responsibility. We cannot control or predict these charges.

Customs policies vary widely from country to country. Contact your local customs office or tax authority to learn more about your country's specific guidelines.

International customers assume the role of the importer of record and must comply with all laws and regulations of the country in which goods are received. If Customs places a hold on or rejects your order, it is the customer's responsibility to contact Customs for resolution.

BioPure is not responsible for items damaged or confiscated by customs.

BioPure will not falsify dollar amounts on customs invoicing to decrease your fees or duties.

If a package is rejected and returned to BioPure in unopened condition, we will issue a store credit for the purchase value of the items.

Restrictions

Due to regulations, we cannot ship orders to Mexico, Norway, Portugal, Spain or any of its territories. 

Liposomal Melatonin is only available for purchase in the USA.

Mimosa cannot ship to Germany.

We strive to keep this section up to date with known restrictions.

Missing Items

If your package is missing items, please email us at orders@biopureus.com. Please include the complete name(s) of the missing item(s).

All missing and/or damaged orders must be reported within 7 days of delivery.

Damaged in Transit

If your package is damaged in transit, please email us at orders@biopureus.com.

Please contact us with 7 days of receipt. Please include the complete names of the item(s) and include pictures of the damaged item(s).

Cancellation Policy

If you have questions, please email orders@biopureus.com.

These terms and conditions are subject to change at any time without prior notice.

These terms and conditions are subject to change at any time without prior notice.