Shipping & Returns Policy

Shipping and Returns


Order Fulfillment

Orders are fulfilled Monday through Friday, excluding US holidays. All orders are processed 24 hours after being received except for weekends and US holidays. Orders placed on weekends or holidays will process and ship when regular business hours resume.

Free Shipping

  • US Domestic orders over $99 and international orders over $150 qualify for free standard shipping.
  • Wholesale orders over $499 qualify for free standard shipping.

We do not offer express shipping as a free shipping option.

Shipping Options – US Domestic Orders

Shipping Method FedEx 2-Day
Estimated Shipping Time 2 business days by 4:30 pm to businesses and 7 pm to residents. Alaska and Hawaii require 3 days. No weekend delivery.
FedEx Standard Overnight Next business day by 3 pm to most US addresses, 4:30 pm to rural areas, and 8 pm to residences. No weekend delivery.

Additional Shipping Information

  • Residential and remote/rural locations may take additional time for delivery. Overnight deliveries may arrive as late as 8 pm in remote areas.
  • Estimated shipping timelines begin once the order has shipped and do not include delays in fulfillment due to weekends or holidays. For example, it will take up to two business days after an order ships to arrive when you select 2-Day Shipping.
  • Estimated shipping timelines are estimations only. Inclement weather and other unforeseen circumstances may affect shipping times. BioPure® is not responsible for delays in delivery due to these circumstances or carrier errors.
  • Orders qualifying for free shipping are shipped via standard, non-express shipping.

Shipping FAQ

Q: I placed my order on Friday. When will it ship?
A: Your order will process and ship on Monday, excluding US holidays.

Q: I selected 2-Day Shipping. When will my order arrive?
A: Your order will arrive two days after it ships from our warehouse. Please note that all orders will process on the next business day except for weekends and US holidays. Orders placed on weekends or holidays will process and ship when regular business hours resume.

Q: How are shipping charges calculated?
Shipping fees are calculated by FedEx using weight, dimensions, and destination. No additional costs are added to this fee.

Q: Does BioPure® offer free shipping?
A: Orders that meet the following thresholds qualify for free shipping:

  • US Domestic orders over $99 and international orders over $150 qualify for free standard shipping.
  • Wholesale orders over $499 qualify for free standard shipping.

We do not offer express shipping as a free shipping option.

Tracking information
Your order number and tracking information can be found in your account at biopureus.com. You will also receive an email that includes the tracking number and shipment confirmation after your order leaves our warehouse.

Q: How do I access my order number and tracking information online?
A: You will receive an email that includes the tracking number and shipment confirmation after your order leaves our warehouse. Please allow up to 24 hours to see the travel history of your order.

You can also find your tracking information in your account:

  • Select ACCOUNT from the Menu
  • Enter your email and password
  • Select your Order Number from the Order History List
  • Your tracking number is included in your order history

International Shipping policies

All International orders are shipped via FedEx International and charged postage costs calculated by weight, dimensions, and destination. We accept US currency only. Our prices do not include taxes and tariffs. All prices are listed in USD.

Please allow a minimum of 10 business days for your package to arrive. This time frame is subject to Customs review process, which may add additional days.

Additional International Shipping Information

  • Customers outside of the United States may be subject to customs fees and/or import duties and taxes levied once a shipment reaches your country. Additional charges for customs clearance the purchaser's responsibility. We cannot control or predict these charges.
  • Customs policies vary widely from country to country. Contact your local customs office or tax authority to learn more about your country's specific guidelines.
  • International customers assume the role of the importer of record and must comply with all laws and regulations of the country in which goods are received. If Customs places a hold on or rejects your order, it is the customer's responsibility to contact Customs for resolution.
  • BioPure® is not responsible for items damaged or confiscated by customs.
  • BioPure will not falsify dollar amounts on customs invoicing to decrease your fees or duties.
  • If a package is rejected by customs and returned to BioPure® in unopened condition, we will issue a store credit for the purchase value of the items or a refund minus a 15% restocking fee for the value of the purchased items.

Restrictions

  • Due to regulations, we cannot ship orders to Norway and Spain.
  • Liposomal Melatonin is only available for purchase in the USA.
  • Mimosa cannot ship to Germany.

We strive to keep this section up to date with known restrictions.

Missing Items

If your package is missing items, click here to complete a claim form. Please complete all fields and include the name(s) of the missing item(s). A Customer Service team member will contact you by the following business day.

All missing and or damaged orders must be reported within 14 days of receipt.

Damaged in Transit

If your package is damaged in transit, click here to complete a claim form. Please complete all fields and include pictures of the damaged item(s). A Customer Service team member will contact you by the end of the next business day.

All missing and or damaged orders must be reported within 14 days of receipt.

Lost in Transit

Please allow 6-10 business days for free shipping delivery and 2-5 days for most FedEx services. If you have not received your order in the noted time frame, click here to complete a claim form. Please complete all fields, and a Customer Service team member will contact you by the end of the following business day.

All lost in transit orders must be reported within 30 days of the delivery date declared by FedEx. Click here to complete a claim form.

Customer Satisfaction

We do not accept returns or exchanges. If there is an issue with your order, please contact Customer Support by clicking here or by calling 425-462-8414 from 9 am to 3 pm PST. Requests must be made within 30 days of receipt. All refunds will be issued in the form of store credit for the cost of the item(s), minus shipping fees. BioPure Healing Products reserves the right to authorize store credits and replacements at its sole discretion.  

We will gladly replace damaged or defective items within 30 days of receipt. Please click here to make replacement arrangements. If your item is defective, you may be asked to send the item back to our warehouse for quality review and will receive a pre-paid label for the return. 

For orders purchased through a reselle 

If you're not satisfied for any reason with a BioPure® product you purchased from one of our resellers, please contact them for resolution.  

Cancellation Policy   

If you need to cancel your order, please send an email to orders@biopureus.com or call 425.462.8414 to speak with a Customer Service team member.   

These terms and conditions are subject to change at any time without prior notice. 

 

Orders over $500 will be charged a 15% restocking/cancelation fee.

These terms and conditions are subject to change at any time without prior notice.

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